Privacy Policy - Ricky Casino Casino

Last Updated: January 2025

At Ricky Casino Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our services through the Ricky Casino platform, including the Ricky Casino app and Ricky Casino login portal.

By creating an account and using Ricky Casino AU services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register with Ricky Casino Australia, we collect the following personal information:

• Full name and date of birth
• Residential address and contact details
• Email address and telephone number
• Government-issued identification documents (for verification purposes)
• Payment information and financial details
• Username and password for Ricky Casino login credentials

1.2 Automatically Collected Information

When you use Ricky Casino services, including the Ricky Casino app, we automatically collect:

• IP address and device information
• Browser type and operating system
• Geolocation data (to verify Australian jurisdiction)
• Gaming activity and transaction history
• Cookies and similar tracking technologies
• Session duration and interaction patterns

1.3 Communication Records

We retain records of all communications between you and Ricky Casino, including customer support inquiries, live chat conversations, and email correspondence.

2. How We Use Your Information

Ricky Casino Australia uses your personal information for the following purposes:

2.1 Account Management

• Processing your registration and maintaining your Ricky Casino account
• Verifying your identity and age (18+ requirement)
• Managing your Ricky Casino login credentials securely
• Providing access to the Ricky Casino app and platform features

2.2 Transaction Processing

• Processing deposits, withdrawals, and payment transactions
• Validating payment methods and preventing fraud
• Maintaining accurate financial records
• Complying with anti-money laundering (AML) requirements

2.3 Service Improvement

• Analyzing gaming preferences and behavior patterns
• Enhancing user experience on Ricky Casino AU platform
• Developing new features and services
• Optimizing the Ricky Casino app performance

2.4 Legal and Regulatory Compliance

• Complying with Australian gaming regulations
• Preventing underage gambling and self-excluded players
• Detecting and preventing fraudulent activities
• Cooperating with law enforcement and regulatory authorities

2.5 Marketing and Communications

• Sending promotional offers and bonuses (with your consent)
• Providing updates about Ricky Casino services
• Notifying you about changes to terms and policies
• Conducting customer satisfaction surveys

3. How We Share Your Information

Ricky Casino Australia may share your personal information with third parties in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating Ricky Casino, including:

• Payment processors and financial institutions
• Identity verification services
• Customer support platforms
• Cloud hosting and data storage providers
• Marketing and analytics services

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Respond to requests from Australian regulatory authorities
• Protect the rights and safety of Ricky Casino and its users
• Investigate fraud, security breaches, or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4. Data Security

Ricky Casino implements industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and Ricky Casino servers is encrypted using SSL/TLS technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Authentication: Multi-factor authentication available for Ricky Casino login
• Monitoring: Continuous monitoring for suspicious activity and unauthorized access
• Regular Audits: Periodic security assessments and vulnerability testing
• Staff Training: All employees are trained on data protection best practices

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. Ricky Casino Australia cannot guarantee absolute security but commits to promptly addressing any security incidents.

5. Data Retention

Ricky Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5.1 Active Accounts

While your Ricky Casino account remains active, we retain all associated information to provide continuous service and comply with regulatory requirements.

5.2 Closed Accounts

After account closure, Ricky Casino AU retains specific data for:

• Financial Records: Minimum 7 years (Australian tax and AML requirements)
• Gaming Activity: Minimum 7 years (regulatory compliance)
• Identity Verification: Duration required by Australian law
• Self-Exclusion Records: Permanently or as mandated by regulation

5.3 Data Deletion

After the retention period expires, Ricky Casino securely deletes or anonymizes your personal information in accordance with our data retention schedule.

6. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to:

• Access your personal information held by Ricky Casino
• Request correction of inaccurate or incomplete data
• Update your account details through the Ricky Casino login portal

6.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format. Contact our support team to initiate this request.

6.3 Marketing Opt-Out

You can unsubscribe from Ricky Casino marketing communications at any time by:

• Clicking the unsubscribe link in promotional emails
• Adjusting your communication preferences in your account settings
• Contacting customer support directly

6.4 Account Closure

You may close your Ricky Casino Australia account at any time. Please note that certain information will be retained as required by law (see Section 5).

6.5 Complaints

If you believe Ricky Casino has breached your privacy rights, you may lodge a complaint with our Data Protection Officer or contact the Office of the Australian Information Commissioner (OAIC).

7. Cookies and Tracking Technologies

Ricky Casino uses cookies and similar technologies to enhance your experience on our platform and the Ricky Casino app.

7.1 Types of Cookies

• Essential Cookies: Necessary for Ricky Casino login and basic functionality
• Performance Cookies: Collect information about how you use Ricky Casino AU
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising (with consent)

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some Ricky Casino features. The Ricky Casino app also uses similar tracking technologies that can be managed through your device settings.

8. Third-Party Links

Ricky Casino may contain links to third-party websites or services. This Privacy Policy does not apply to external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

9. International Data Transfers

While Ricky Casino primarily operates in Australia, some service providers may be located overseas. When we transfer your personal information internationally, we ensure adequate safeguards are in place to protect your data in accordance with Australian privacy law.

10. Children's Privacy

Ricky Casino Australia is strictly for individuals aged 18 and over. We do not knowingly collect personal information from minors. If we discover that a person under 18 has created an account, we will immediately close the account and delete all associated information.

11. Changes to This Privacy Policy

Ricky Casino reserves the right to update this Privacy Policy at any time. Material changes will be communicated through email, notifications on the Ricky Casino app, or prominent notices on our website. Your continued use of Ricky Casino services after such modifications constitutes acceptance of the updated policy.

12. Contact Information

© 2025 Ricky Casino Australia. All rights reserved. Licensed and regulated in Australia.